Last updated: 21 October 2026
Highway Solar Care respects your privacy. This policy explains how we handle personal information when you visit highwaysolarcare.co.za, contact us, request a quotation or use our solar panel cleaning services.
We handle personal information in accordance with South Africa’s Protection of Personal Information Act, 2013 (POPIA).
Who is responsible for your information?
The person or business responsible for your personal information is:
Responsible Party: Jason Donnison T/A Highway Solar Care
Business address: 21 Ronalds Road, Kloof, 3610
Email: info@highwaysolarcare.co.za
Telephone or WhatsApp: 083 605 4473
Please use these details for privacy enquiries or requests relating to your personal information.
Information we collect
We collect information you provide when you submit an enquiry, request a quotation, contact us or arrange a service. Depending on your request, this may include:
- Your name, telephone number and email address.
- Your suburb and the address where the service is required.
- Details of your solar panels and cleaning requirements.
- Information about roof access, water availability and other details needed to assess or carry out the work.
- Photographs you choose to send to help us understand your requirements.
- Correspondence, quotations, bookings, invoices and payment records.
Please only provide information relevant to your enquiry or booking.
Our website hosting and security services may also record technical information, such as your IP address, browser type, pages requested and the date and time of access, to operate and protect the website.
Why we use your information
We use personal information to:
- Respond to enquiries and prepare quotations.
- Assess your cleaning requirements.
- Arrange appointments and communicate about bookings.
- Carry out the services you request.
- Manage invoices, payments and related records.
- Resolve queries or disputes.
- Protect our website and business against misuse.
- Meet applicable legal obligations.
We process information where necessary to take steps at your request before entering into an agreement, fulfil an agreement, comply with the law, or pursue legitimate business interests. Where consent is required, we will ask for it.
Providing information for an enquiry or booking is voluntary. However, without relevant contact or property details, we may be unable to provide a quotation or carry out the service.
Who we share information with
We share personal information only where necessary for the purposes described in this policy. Recipients may include:
- People carrying out or coordinating your service.
- Providers supporting our website, hosting, communications and business administration.
- Professional advisers or authorities where disclosure is legally required or necessary to protect lawful rights.
Service providers handling information on our behalf must protect it and use it only for the authorised purpose.
We do not sell your personal information.
WhatsApp and other external services
If you contact us through WhatsApp, your communications are also processed by WhatsApp under its own privacy policy.
Communications and technology providers may process information outside South Africa. Where we transfer personal information internationally, we must ensure that the transfer meets POPIA’s requirements, including appropriate protection or another lawful basis for the transfer.
Cookies and website security
Cookies are small files stored on your device by a website. Our website may use cookies needed for its functionality and security.
You can manage or delete cookies through your browser settings. Blocking some cookies may affect website functionality.
If we introduce optional tracking or advertising cookies, we will explain their purpose and obtain consent where required.
How we protect and retain information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access and disclosure.
We retain information only for as long as needed for the purpose for which it was collected, including service administration, applicable record-keeping obligations and the resolution of disputes. When it is no longer required, we securely delete or de-identify it.
Your privacy rights
Subject to POPIA and applicable legal requirements, you may:
- Ask whether we hold personal information about you and request access to it.
- Request correction of inaccurate or incomplete information.
- Request deletion of information we are no longer entitled to retain.
- Object to processing where the law allows.
- Withdraw consent where processing relies on your consent.
Withdrawing consent does not affect processing that was lawful before you withdrew it.
Contact us using the details above to make a request. We may need to verify your identity before releasing or changing personal information.
Complaints
You may contact us with any concerns about how we handle your personal information.
You also have the right to lodge a complaint directly with South Africa’s Information Regulator:
Website: https://inforegulator.org.za
Complaints information: https://inforegulator.org.za/complaints/
Telephone: 010 023 5200
Email: enquiries@inforegulator.org.za
Changes to this policy
We may update this policy when our services, information-handling practices or legal requirements change. The latest version will appear on this page with an updated date.